As a full-service Customer Experience Management services provider, The Consumer Insight team offers a full suite of comprehensive customized solutions that deliver the information you want — when you need it — to power sales, strengthen your brand and elevate profits. Here’s a small sampling of select services:
On-site and in person mystery shopping that measures and reports on the customer experience, monitors sales activities, evaluates key behaviors, reviews operations or observes brand standard adherence.
Telephone Mystery Shopping
Evaluate the telephone experience of your customers, monitor telephone sales or customer service activities and evaluate training initiatives.
Understand your customers’ perceptions measured against desired outcomes using either web based surveys or IVR with full recording capability. Measure post purchase satisfaction, likelihood of gaining repeat business or other targeted information.
Manage frontline risks, measure promotional compliance, evaluate merchandising adherence, manage sales performance or review inventory accuracy.
Identify competitive advantages, determine distinctions, confirm industry trends, evaluate pricing or identify processes.
Instantly reward positive frontline performance. As well as reinforce positive performance and desired behaviors with instant gratification.